Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://zoom-wiki.win/index.php/What_Happened_in_the_Air_Canada_Chatbot_Case_and_Why_It_Matters_for_Voice

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. A practical way to catch errors before they reach customers is using readback—having the system repeat order IDs for confirmation