Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://technivorz.com/how-do-i-design-a-spelling-alphabet-that-works-on-narrowband-phone-audio/

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard