Voice AI can give wrong answers when it misunderstands input or fetches...

https://www.bookmark-step.win/voice-ai-can-slip-up-giving-wrong-answers-that-confuse-customers-a-key

Voice AI can give wrong answers when it misunderstands input or fetches incomplete data. A simple way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation