AI voice agents are improving phone support by handling calls with lower...

https://milosinterestingcolumns.huicopper.com/is-it-better-to-resolve-70-and-handoff-cleanly-or-aim-for-80-resolution-rate

AI voice agents are improving phone support by handling calls with lower end-to-end latency, making conversations feel more natural and faster. Features like barge-in let customers interrupt the agent to ask questions without waiting