03 Didnt realise how much a formal

https://privatebin.net/?41255d7d0e76a4ff#5xV6YbcgVQzzZLTbtfSLz429BXnQshFTQxNEZ5XRq7zH

Didn't realise how much a formal letter actually changes things until I saw it happen with a stubborn client. Night and day compared to my own reminder emails